Refund policy
At Tangie, we keep things simple, fair, and transparent. Please read carefully before placing your order — once placed, these policies are strictly applicable.
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Refund Policy
We do not offer refunds to original payment methods.
All approved returns are issued as a Tangie Gift Card for future shopping.
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🎁 Sale Orders & Discount Codes
• No returns on sale items
• Only size exchange allowed (subject to availability)
• Exchange fee: ₹199 for sale orders
• Coupon codes & gift cards can still be used during sale
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⚡ Black Friday Sale Policy
• ❌ No returns
• 🔁 Size exchange only (subject to stock)
• 💸 Exchange fee: ₹149
• 📦 Pickup available in selected pincodes
• If unavailable → customer must self-ship
Condition: Product must be unused, unwashed, with original tags
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📦 Failed Pickup Policy
If courier pickup fails (due to logistics issues):
• Customer must self-ship the product
We compensate your effort:
• 🔁 Exchange → ₹100 shipping credit
• ↩️ Return → No deduction from store credit
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🔁 Size Exchange Policy
⏳ Exchange Window
• Request within 3 days of delivery
✅ Eligibility
• Unused, unwashed
• Original tags & packaging intact
📌 Valid Reasons
• Wrong size
• Wrong item
• Manufacturing defect
❌ Not Eligible
• Accessories
• Innerwear / swimwear
• Customized products
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💸 Exchange Charges
• ₹49 reverse shipping fee
• Second exchange on same product → ₹250
• ❌ No second returns allowed
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⚙️ Process
1. Submit request via return portal
2. Pickup will be attempted twice
3. If unsuccessful → self-ship required
4. QC check at warehouse
5. Exchange processed
⏱ Timeline:
• Till 25 March 2026 → 20–30 working days
• After → 10–12 working days
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📦 Stock Availability
• Exchanges depend on stock
• If unavailable → Gift Card issued or choose another product
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⚠️ Important
• You cannot directly exchange for a different product
• Choose return → get Gift Card → place new order
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↩️ Return Policy (Apparel Only)
⏳ Window
• Within 3 days of delivery
✅ Eligibility
• Unused, unwashed
• Original condition with tags
❌ Not Returnable
• Accessories
• Innerwear
• Customized items
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💸 Charges
• ₹129 reverse shipping deduction
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💳 Refund Method
• Issued as Tangie Gift Card after QC
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🎫 Gift Card Terms
• Valid for 180 days
• Cannot be combined with coupon codes
• No return/exchange on Gift Card orders
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❌ Order Cancellation
Once placed, orders cannot be cancelled under any circumstances.
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📩 Need Help?
📧 support@tangie.in
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🕊️ Communication Policy
Our team follows strict policies and cannot make exceptions.
We expect respectful communication — it helps us resolve your issue faster.