Shipping policy
At Tangie, we aim to deliver your order quickly and efficiently.
By placing an order, you agree to the terms below, along with our Exchange & Return Policy.
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🚚 Order Processing
• Orders are processed within 24–48 hours
• No dispatch on Sundays or public holidays
• During sales or high-volume periods, processing may take longer
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📦 Delivery Timelines
• Metro cities: 2–4 working days
• Rest of India: 3–6 working days
• Remote areas: 5–8 working days
These are estimated timelines, not guaranteed
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⚠️ Delays & Liability
Delays may occur due to:
• Courier issues
• Weather / regional disruptions
• High order volumes
Tangie is not responsible for delays once the order is shipped
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💸 Shipping Charges
• Free shipping on orders above ₹1499
• Orders below ₹1499 → ₹49 shipping fee
• COD orders → ₹100 additional charge mandatory
All shipping charges are non-refundable
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📦 COD Policy
• COD is available on selected pincodes only
• Tangie reserves the right to:
• Disable COD for certain users
• Restrict COD for high-risk orders
Orders may require prepaid confirmation before dispatch
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❌ Order Cancellation & Modification
• Orders cannot be cancelled or modified once placed
• No changes allowed for:
• Address
• Phone number
• Products
Please review carefully before ordering
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📍 Address Responsibility
• Customers must provide complete and accurate details
• Incorrect details may lead to delays or failed delivery
Tangie is not responsible for delivery failures due to incorrect information
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🔁 Delivery Failure / RTO Policy
If a customer:
• Refuses delivery
• Is unavailable
• Provides incorrect details
➡️ Order will be marked RTO (Return to Origin)
🚫 Strict Action
• COD access may be blocked permanently
• Future orders may be restricted to prepaid only
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📦 Important Policy Linkage
• ❌ No returns on sale orders
• 🔁 Only size exchange allowed on sale (₹199 fee)
• All approved returns are issued as Tangie Gift Card only
Please order accordingly
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📦 Failed Delivery / Pickup
If delivery or reverse pickup fails due to courier issues:
• Customer may be required to self-ship the product
As per policy:
• Exchange → ₹100 shipping support
• Return → No deduction from store credit
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📲 Tracking
• Tracking details will be shared via SMS / Email / WhatsApp
• Customers are responsible for tracking their orders
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🚫 Damaged / Missing Orders
• Must be reported within 24 hours of delivery
• Unboxing video is mandatory
No claims will be accepted without proper proof
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📦 Stock & Exchange Dependency
• Exchanges depend on stock availability
• If unavailable → Gift Card will be issued
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🎫 Gift Card Reminder
• Valid for 180 days
• Cannot be combined with coupon codes
• No return/exchange on Gift Card orders
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📩 Support
📧 support@tangie.in
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🕊️ Communication Policy
Our support team follows strict guidelines.
• No exceptions will be made
• Repeated requests will not change outcomes
We expect respectful communication at all times